At Superior Supps, customer satisfaction is important to us. We have established a clear and fair returns and refunds policy to ensure a smooth process in case of issues with your order.
1. Return Eligibility
- Returns are accepted only for unopened and unused products.
- The return request must be made within 7 days of the original purchase date.
2. Return Authorization (RA)
To initiate a return:
- Contact our Customer Service via email or phone to request a Return Authorization (RA) number.
- The RA number must be clearly included with your return shipment.
Note: Returns without an RA number may not be accepted or processed.
3. Shipping & Fees
- Customers are responsible for the cost of return shipping.
- Original shipping charges are non-refundable.
- A 15% restocking fee will be deducted from the refund amount.
4. Refund Processing
- Refunds will be issued to the original method of payment.
- Please allow up to 10 business days for the refund to be processed after the return is received and inspected.
5. Exchanges
- Exchanges are accepted only for defective or damaged products.
- Customers must report any defects or damages within 48 hours of receiving the order.
- If verified, a replacement will be arranged at no additional cost.
6. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Opened or used products
- Sale or clearance items
- Gift cards
- Products that have been tampered with
7. Incorrect or Incomplete Orders
If you receive:
- The wrong item
- An incomplete shipment
Superior Supps will arrange for a replacement or full refund, including the cost of return shipping.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us during business hours:
📧 Email: dubai@superiorsupps.com
📞 Phone: [Insert Phone Number]
🕒 Business Hours: Business Hours, Monday –Saturday, 10 AM–6 PM